1. Our Commitment to Accessibility
At Milestone Family Dental, we believe every patient and visitor deserves equal access to information about their dental health and our services. We are committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology. Our goal is to ensure that all visitors can navigate, understand, and interact with our website effectively.
Dr. Asma S. Sajid and the entire Milestone Family Dental team recognize that web accessibility is not only a best practice but also an ongoing responsibility. We are dedicated to meeting or exceeding the accessibility requirements set forth by applicable laws and guidelines.
2. Conformance Standards
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI). These guidelines define how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
While WCAG 2.1 Level AA is our target conformance level, we also aim to address relevant requirements under the Americans with Disabilities Act (ADA) and California’s Unruh Civil Rights Act as they apply to our website.
3. Accessibility Features on Our Website
We have implemented a variety of accessibility features throughout our website to support an inclusive browsing experience. These features include:
Navigation and Structure: Our website uses a clear and consistent heading hierarchy (H1 through H4) to organize content logically. A “Skip to main content” link is available at the top of every page, allowing keyboard users to bypass repetitive navigation and jump directly to the primary content. All pages include breadcrumb navigation to help users understand their location within the site.
Keyboard Accessibility: All interactive elements on our website, including menus, links, buttons, and form controls, are accessible via keyboard navigation. Visible focus indicators are provided so that keyboard users can always see which element is currently active.
Images and Media: We provide descriptive alternative text (alt text) for all meaningful images on our website, allowing screen reader users to understand the content and purpose of each image. Decorative images are marked so that they are ignored by assistive technologies.
Color and Contrast: Our website’s color scheme has been designed to maintain sufficient contrast ratios between text and background colors, as recommended by WCAG 2.1 Level AA. We do not rely on color alone to convey important information.
Forms and Interactive Elements: All form fields include associated labels so that screen reader users can understand the purpose of each input. Required fields are clearly identified, and form validation messages are presented in an accessible manner. Our contact form and appointment booking features are designed to be usable with assistive technologies.
Responsive Design: Our website is fully responsive and adapts to different screen sizes and devices, including desktops, tablets, and mobile phones. Content can be zoomed up to 200% without loss of information or functionality.
Semantic HTML: We use semantic HTML elements (such as <header>, <nav>, <main>, <section>, and <footer>) and ARIA (Accessible Rich Internet Applications) landmark roles to provide meaningful structure that assistive technologies can interpret.
Link Text: Links are written to be descriptive and meaningful when read out of context, helping screen reader users understand the destination or purpose of each link.
4. Third-Party Content
Our website may include content or functionality provided by third parties, such as our online scheduling portal (MyChart/MyOryx), Google Maps integration, embedded social media feeds, and Google reviews. While we encourage these providers to follow accessibility best practices, we cannot guarantee that all third-party content fully conforms to WCAG 2.1 Level AA standards. If you encounter accessibility barriers with any third-party feature on our site, please let us know and we will work to find an accessible alternative.
5. In-Office Accessibility
Our commitment to accessibility extends beyond the digital space. Our dental office at 3604 Fair Oaks Blvd Suite 100, Sacramento, CA 95864 is physically accessible and ADA-compliant. We offer accommodations for patients with disabilities and are happy to discuss any specific needs when you schedule your appointment. Please call our office at (916) 920-3572 to let us know how we can best accommodate you during your visit.
6. Ongoing Efforts
Web accessibility is an ongoing effort, and we are continually working to improve the accessibility of our website. Our efforts include:
Conducting periodic accessibility reviews of our website content and functionality. Training our web team on accessibility best practices and WCAG requirements. Incorporating accessibility considerations into our design and development process for all new pages and features. Monitoring our website for accessibility issues using both automated testing tools and manual evaluation. Addressing identified accessibility issues in a timely manner and prioritizing fixes based on their impact on users.
7. Known Limitations
While we strive for full accessibility, some areas of our website may not yet be fully optimized. We are aware of the following limitations and are actively working to address them:
Some older blog posts may contain images that have generic or missing alternative text. We are in the process of reviewing and updating these. Certain PDF documents linked from our site may not be fully accessible; we are working to provide accessible alternatives. Some embedded third-party widgets (such as scheduling tools or review widgets) may have accessibility limitations outside of our direct control.
We are committed to resolving known issues and improving accessibility across all areas of our website on an ongoing basis.
8. Feedback and Assistance
We welcome your feedback on the accessibility of the Milestone Family Dental website. If you encounter an accessibility barrier, have difficulty accessing any content, or have suggestions for how we can improve accessibility, please contact us. We take accessibility feedback seriously and will make reasonable efforts to address your concerns promptly.
If you need information from our website in an alternative format (such as large print, audio, or a screen-reader-friendly document), please reach out and we will do our best to provide the information in a format that works for you.
9. Contact Us
For accessibility-related questions, concerns, or feedback, please contact us through any of the following methods:
Milestone Family Dental
Dr. Asma S. Sajid, DDS
3604 Fair Oaks Blvd Suite 100
Sacramento, CA 95864
Phone: (916) 920-3572
Email: contact@milestonefamilydental.com
We aim to respond to accessibility feedback within two business days.