1. Information We Collect
We collect personal information only when you voluntarily provide it to us or when it is publicly available. The categories of information we collect through this website include:
Contact Form Submissions
When you use the contact form on our website, we collect the information you provide, which may include your name, email address, phone number, and the content of your message.
Appointment Requests
When you request or schedule an appointment through our website or a third-party booking platform, we collect your name, contact information, and any details you share regarding the reason for your visit.
Google Review Information
Our website displays publicly available patient review content from Google, including the reviewer's display name and the text of their review. This information is sourced from Google's public platform and is not collected directly by us.
Automatically Collected Information
When you visit our website, our web server may automatically collect standard technical information such as your IP address, browser type, referring URL, pages visited, and the date and time of your visit. We do not use tracking cookies for advertising purposes.
2. How We Use Your Information
We use the information we collect for the following purposes:
To respond to inquiries you submit through our contact form; to schedule and manage dental appointments; to communicate with you about your care, including appointment confirmations and reminders; to display patient reviews on our website to help prospective patients learn about our practice; to improve the content and functionality of our website; and to comply with applicable legal and regulatory obligations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
With our staff and dental care team to provide treatment and respond to your inquiries; with third-party service providers who help us operate our website or manage appointment scheduling, subject to contractual obligations to protect your data; with third parties when required by law, court order, or government regulation; and to protect the rights, safety, or property of Milestone Family Dental, our patients, or the public.
4. Your Rights Under California Law
CalOPPA Rights
Under the California Online Privacy Protection Act, you have the right to know what personal information we collect and how it is used and shared. This Privacy Policy is intended to satisfy that requirement. If you would like to review or request changes to any personal information you have submitted to us, please contact our office.
CCPA/CPRA Rights
The California Consumer Privacy Act and California Privacy Rights Act grant California residents additional rights, including the right to know what personal information is collected, the right to request deletion of personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising privacy rights. While our practice may fall below the CCPA applicability thresholds, we respect these rights and will honor reasonable requests. To submit a request, please contact us using the information provided below.
Do Not Track Signals
Our website does not track users across third-party websites and does not use advertising cookies. At this time, our website does not respond to Do Not Track (DNT) browser signals, as there is no industry-standard protocol for honoring such requests. However, because we do not engage in cross-site tracking, your browsing activity on our site is not tracked for advertising purposes regardless of your DNT setting.
5. HIPAA Notice
As a dental practice, we are subject to the Health Insurance Portability and Accountability Act (HIPAA) and the California Confidentiality of Medical Information Act (CMIA). Protected health information (PHI) that you provide during the course of receiving dental care is governed by our separate Notice of Privacy Practices, which is provided to all patients at their first visit and is available upon request at our office.
The personal information collected through our website contact form and appointment scheduler is handled in accordance with both this Privacy Policy and our HIPAA obligations. We use industry-standard security measures, including encrypted connections (HTTPS), to protect information submitted through our website.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted web connections (SSL/TLS), restricted access to personal data on a need-to-know basis, and secure storage of electronic records. No method of transmission over the internet is completely secure, but we strive to protect your information using commercially reasonable standards.
7. Data Retention
We retain personal information collected through our website for as long as reasonably necessary to fulfill the purposes for which it was collected, including to respond to your inquiries and to comply with our legal obligations. Dental records are retained in accordance with California law, which requires maintenance of adult patient records for a minimum of seven years from the date of the last treatment.
8. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If you believe a child under 13 has submitted personal information to us online, please contact us so that we can take appropriate steps to remove that information.
9. Third-Party Links and Services
Our website may contain links to third-party websites, such as Google Maps, our online booking platform, and social media pages. This Privacy Policy applies only to our website. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.
11. Data Breach Notification
In the event of a data breach involving your personal information, we will notify affected individuals in accordance with California Civil Code Section 1798.82 and any applicable HIPAA breach notification requirements. Notification will be provided without unreasonable delay.
12. Contact Us
If you have questions about this Privacy Policy, would like to exercise your California privacy rights, or wish to request a copy of our HIPAA Notice of Privacy Practices, please contact us:
Milestone Family Dental
Dr. Asma S. Sajid, DDS
3604 Fair Oaks Blvd Suite 100
Sacramento, CA 95864
Phone: (916) 920-3572
Email: contact@milestonefamilydental.com